Something is missing from my order, what should I do?
Missing, Incorrect, Damaged or a Return Under Warranty?
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Is an item missing from your order?
Have you received an item different from what you have ordered?
Is the item you have received damaged?
Does the item you have received seem faulty in any way?
Our team works hard to minimise errors and, we stand 100% behind the products we produce. We also know mistakes do happen and understand not all products will arrive perfect!
For this reason, we personally address all issues falling outside our standard 30-Day Easy Return Policy.
Please be in touch with our team and we will work together to resolve your query.
customercare@grimms.eu