I have changed my mind about something I ordered. Can I return it?
Yes, find out about our GRIMM’s 30-Day Easy Returns Policy, and check your return qualifies.
30-Day Easy Returns
- Any Reason
- Fast Refunds
- Up to 30 days
- Un-opened and in original packaging
You can return any products you have purchased directly at GRIMM’S webshop as long as they are un-opened, in the original packaging and within 30-days from the date we shipped your order.
When we receive your return, if it meets our return policy, we will issue a full refund of the purchase price.
Refund will be for the item only and excludes any shipping. If the item was originally shipped as part of a Free Freight offer, and the return would invalidate the original offer, the refund will be reduced by the amount of the freight that would have been payable.
Postal Address for Easy Returns:
Grimm's GmbH
Retouren-Service
Porschestraße 3
73269 Hochdorf
DE
Please include the following with your return:
- Your Name
- Your Order Number
- Date of Your Order
- Details of the Item(s) you are returning
- Reason for your Return (this helps us to improve our product descriptions and processes)
More Information:
- Postage is customer's responsibility. We suggest using a trackable service for added peace of mind
- Refunds will be issued based on the original payment method
- Please allow up to 5 working days, once your item has arrived in our warehouse, for your return to be processed